Customer Service

[lpdude86]

As has been stated numerous times.... This is a porn site!!! It is for your enjoyment. You as the customer have the choice to purchase the entertainment or not. If you are not satisfied with what you are getting, then you can look elsewhere.
Your current rants and disrespectful tone towards management and other members is not acceptable behavior from anyone. If you are not satisfied, you can leave. It is your choice to continue membership and yours alone. You would not sit in a movie theater watching a movie that you did not enjoy. Likewise, you would not stand up in the middle and start declaring the blasphemies of the studio that produced it nor would you hold the theater accountable for showing the movie. You would either leave the movie or after it was over decide not to watch that movie again.
This is a Porn Site! The studio does more than an adequate job keeping updates going regularly and giving us the "inside" scoop on things. Blu and D&E are amazing companies and the personnel from whom have chatted on this forum are very quick in trying to respond. If you feel you are not a satisfied customer, then you can take that up with management in what ever form you desire. Be mindful, however that, when you blow up like you did over the forum, you represent the 5 year old child pounding his fist on the floor because he didnt get his way.
I will leave you with this...... Your continued membership with this site is YOUR choice.

So its a porn site! Does that mean it shouldnt be held accountable to the people that pay for it?

 

[lpdude86]

No I do not need to blow off steam and I am not using you to vent. I am trying to solve a problem that I am having with a service I am paying for.

Your comment was not appreciated!

 

[lpdude86]

Sometimes it is very hard for us to determine why exactly you are having an issue with HSBoys. If you can login to this site you should be able to login to HSBoys with any issues because they use the same exact database for passwords. I have also tried to help you but like I said it is difficult to determine why you are having an issue. We do customer service on weekends, holidays and respond in a timely manner.

As for adding things you suggest it is very hard because we get so many suggestions and we can't afford a full time programmer right now. We are going to start working on a search function but everything takes time. We get hundreds of suggestions and we always have tons of projects going on at any given time. I would much rather add something more useful than a search function but the members really wanted it so I have decided to do it. We also have some surprises in store for 2010 that we have been working on. As for suggestions we also get hundreds of those so we can't possibly do them all.

As for the elite content I will check into it but that is why HSBoys is a bonus site. I do usually remove content that doesn't update or is repeated but I haven't noticed any lately.

Please email me at mark(at)blumedia.com so I can see if I can help you with the issues you are having.

Thanks,
Mark

Mark:
I sent you an email so we can discuss this in private. I look forward to your response.

 

[wiguy86]

That isn't normal. We have a spam filter that catches thousands of emails each day so some end up in there. Can you please try to send us another email? If we don't respond within a few hours pm me your email so I can unblock it.

Thanks,
Mark

Will do, Mark. Thanks for getting back to me.

 

[lpdude86]

I just want everyone to know that Mark did his best to solve the problem I have with the site. We had several emails back and forth to work on the problem.

 

[joninliverton]

I just want everyone to know that Mark did his best to solve the problem I have with the site. We had several emails back and forth to work on the problem.

Is that an apology then.

 

[pp020hhn]

mark...just looked at alex,very hot.can you bring him back?he looks very willing...would love to see him as a bottom boy

 

[chase3398]

I think David has really hit the nail on the head. I've been a member of different sites and have seen them either disapear, not update or cause billing problems. I have seen none of this on this site and congratulate Broke Straight Boys for a good operation. Granted,some scenes are better than others. But, we're dealing with, in most cases, amateur models and it's presented as 'reality' rather than a slick production piece. Each of us has different taste, but I'd hate to see johninliverton get burned by another site that is not reputable. But again, to each his own.