I have membership to both College Dudes and Broke Straight Boys and about 3 days ago I got locked out of both sites. I sent a ticket in under Broke Straight Boys and the reply was that multiple people were logging in under my User/Password. I don't know how, seeing as I've never given them out. I replied that sometimes I use Firefox, and sometimes Chrome; and some days both. "Ted" re-set my password but it didn't work. So I sent him a new User Name/Password and asked him to change both Broke Straight Boys as well as College Dudes (I mean its the same damn company, same service tickets etc...). His reply was he changed my User/Passwword for Broke Straight Boys - but didn't mention College Dudes! Finally today I was able to log into Broke Straight Boys with my new credentials with no problem.
So I opened a new service ticket under College Dudes, explained the problem and asked to have my User/Password changed for that site. I get a reply back from "Ted" (who couldn't do anything for CDudes 3 days ago). His reply was "I have changed your User/Password for Broke Straight Boys Thank you."
DUH, this new ticket was clearly for College Dudes!!
Is the customer service outsourced to the "Land of Idiots With Their Heads Up Their Butts". After all this time, all these tickets and still no access, I better see a credit coming down. Who else is there to go to?
So I opened a new service ticket under College Dudes, explained the problem and asked to have my User/Password changed for that site. I get a reply back from "Ted" (who couldn't do anything for CDudes 3 days ago). His reply was "I have changed your User/Password for Broke Straight Boys Thank you."
DUH, this new ticket was clearly for College Dudes!!
Is the customer service outsourced to the "Land of Idiots With Their Heads Up Their Butts". After all this time, all these tickets and still no access, I better see a credit coming down. Who else is there to go to?