Complaint about billing

[wtdb11]

I'm sorry to have to write a forum post but I got no reply from the contacts page after 48 hours.

I subscribed on 30th April for the 2 day trial. On the second day I went to log in to cancel the membership but I was greeted with a page saying that I had gone over my bandwidth allowance and the account was not accessable.

I was not able to cancel the subscription as the links to all the cancellation pages were not there.

The contact us link was, however, so I immediately wrote a message saying I wanted to cancel but was unable to because the links were not there on the bandwidth page. I could not proceed further into the site to do anything - forums, FAQs etc.

What annoys me the most is that there's nothing in the T&C of the usage of the site that suggests there is a bandwidth allotment. I had no way of knowing I was going to go over this arbitrary limit and once done there is no way to proceed further into the site to cancel the account or anything.

And what a surprise, today when I can finally log in and cancel, it's already been renewed for a month.

...


FYI here is the bandwidth page:

http://www.brokestraightboys.com/bandwidth.html

As you can see there's no links off that site and if, when you've gone over the bandwidth allotment, you try and enter "support.html" rather than "bandwidth.html", it redirects you back to the bandwidth.html page.

Le sigh.

EDIT: oh and I like the subtle accusation that I was selling the videos or something. Real nice.

 

[Kodieboy]

I hate to say it ... but .... They got me the same way... lol

 

[slimvintage]

Have a look at the thread "Any Suggestions?"

Your situation might be different in that you downloaded a whole bunch of videos during the trial period and ran up against a "trap" designed to keep you from being able to get out again without paying a whole month.

Just send a pvt msg to Broke Straight Boys and see if Mark is willing to do anything about your problem. He won't want it to get around that the site seems to be designed to fleece people. If he wants to prevent guys doing what you did, he might want to put up a warning, even in small print, just so the 3 day trial doesn't seem like a dirty trick.

 

[wtdb11]

Thanks - I've sent a message to that account - I hope for a response soon.

It's that it wasn't in the T&C - I had no way of knowing there's a 5gb limit - it's not in the T&C, it's not in the welcome email and it's not in any of the web pages on this site, except the bandwidth.html page, which you only see if you go over the limit. I've had trial accounts on and off over the last few months and never had this issue before.

I'm sure the site isn't designed to trap people - Broke Straight Boys is quite reputable and I've not heard of any other major problems in the past so I'm sure it's just an oversight. Either putting a warning up or something along those lines would be a good idea as looking at the first dude who replied here, it happened to him too :S

wtdb11

 

[BrokeStraightBoys]

I haven't had many complaints about billing and not a single complaint about the bandwidth page. We have customer service links easily visible on the pages. I can see one right now as I type this and we have them on the front of http://www.brokestraightboys.com. There is a contact link on the bandwidth page because we want members to contact us to we can fix their account. The bandwidth restrictions are there to protect our servers because we had major issues with people coming in and downloading the entire site and causing the servers to come to a crawl which was not fair for our members. The bandwidth restrictions are for everyone and not just trial memberships. We also have 24 hour customer suppport via email and phone. We answer every email in a reasonable amount of time. I would check your spam folder because a lot of our emails go to spam. I have contacted customer service and asked them to cancel your membership, refund the monthly amount and reply to you via email.

Thanks,
Mark

 

[wtdb11]

I haven't had many complaints about billing. We have customer service links easily visible on the pages. I can see one right now as I type this and we have them on the front of http://www.brokestraightboys.com. The bandwidth restrictions are there to protect our servers because we had major issues with people coming in and downloading the entire site and causing the servers to come to a crawl which was not fair for our members. We also have 24 hour customer suppport via email and phone. We answer every email in a reasonable amount of time. I would check your spam folder because a lot of our emails go to spam. I have contacted customer service and asked them to cancel your membership and reply to you via email.

Thanks,
Mark

Thanks Mark

As I said in my reply above yours, I don't think it's intentional nor some sort of "trap" - The customer service links are visible on the pages yes, however when you've gone over your limit, every page redirects you to bandwidth.html - making it not possible to get to the pages with the support information.

Thank you for contacting them - I've sent them an e-mail already... hopefully I'll get a fast reply (although I understand there's a public holiday in america tomorrow? no problem).

I appreciate your time !

wtdb11

 

[Kodieboy]

Im not complaining i like the site, just was a shock when i had to make a phonecall in person.. because the links wouldnt do as they were suposed to..

But if they had i wouldnt off met these guys

But i cant see everyone being that forgiving lmao

 

[BrokeStraightBoys]

Im not complaining i like the site, just was a shock when i had to make a phonecall in person.. because the links wouldnt do as they were suposed to..

But if they had i wouldnt off met these guys

But i cant see everyone being that forgiving lmao

Can you email me specifics at [email protected]. I'm confused about the links not working. I haven't had a complaint about that one.

Thanks,
Mark

 

[slimvintage]

Mark, that's awesome, the quick response you've given to these guys. As you may know, for one reason or another I've happily put my trust in Broke Straight Boys (on at least one occasion a favor involving a bunch of money) and got total, prompt and cheerful cooperation from the firm. I really like the increasing professionalism and flexibility visible at all levels. Thanks.

 

[Kodieboy]

Can you email me specifics at [email protected]. I'm confused about the links not working. I haven't had a complaint about that one.

Thanks,
Mark

Mark ........Email sent

 

[tucsonjayce]

Customer Service is great

I had a problem last nite logging in. I sent an e-mail which was retuned about 4 hours later. I was asleep. Was told to call, I did and they handled my problem quickly and efficiently. Now I'm back on. Folks you aren't going to find people on the net anywhere near Mark and David who are as concerned about their customers......

Jayce

 

[Kodieboy]

Im a beliver lol